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 Nous avons publié hier une actualité concernant la vente d’OptiPlex défectueux à la base. Dell vient de nous faire passer un communiqué de presse nous précisant sa position sur ce sujet.
Le problème se situerait bien sur des condensateurs de marque Nichicon, Dell nous précise avoir prolongé les garanties jusque janvier 2008 afin de résoudre les problèmes. De plus, il semblerait que ce ne soit pas le seul fabricant affecté.
Il précise que toutes les machines assemblées pendant cette période ne seraient pas touchées pas ce problème, des mesures conservatoires ont été prises pour suspendre l’utilisation de ces composants.
Nous vous laissons découvrir le communiqué de Dell
Statement:
The Nichicon issue is old news, and the implication that this situation affects Dell currently is incorrect. The AIT lawsuit is three years old, and the Nichicon capacitors were used by Dell suppliers at certain times from 2003 to 2005. Dell worked with customers to address their issues, and Dell extended the warranties on all OptiPlex motherboards to January 2008 in order to address the Nichicon capacitor problem. Faulty Nichicon capacitors affected many manufacturers. It is speculation to suggest that Dell was affected more than other companies. The AIT lawsuit does not involve any current Dell products. Dell is responsive to customer issues and we continue to remain focused on our customers, their needs, and our growing record of superior customer service.
Reactive Q&A:
Does Dell continue to have problems with capacitors used in Optiplex computers?
No. The Nichicon capacitors were used between 2003 and 2005. Dell worked with customers to fix OptiPlex motherboards as they failed, and Dell extended the warranties on all OptiPlex motherboards to January 2008 in order to address the Nichicon capacitor problem.
Did all Optiplex computers shipped in this time period have issues with capacitors?
No. Not every Dell computer had a Nichicon capacitor and not every Nichicon capacitor failed.
What did Dell do to fix the problem?
Dell suspended its use of Nichicon capacitors after it discovered that Nichicon had a problem in its manufacturing process. Dell actively investigated the failures, audited the Nichicon plants and fixed-on-fail computers that suffered a capacitor failure. Moreover, it voluntarily extended the warranty on potentially affected motherboards.
Did Dell recall the Nichicon capacitors?
No. The Nichicon capacitors posed no safety risk. Moreover, not every Nichicon capacitor failed, and Dell’s suppliers were unable to identify the potentially affected motherboards with certainty. Dell worked with its customers on an individual basis.
Did Dell notify all of its customers of the Nichicon capacitor problem?
Dell could not identify which motherboards contained Nichicon capacitors, nor whether the Nichicon capacitors would fail. Failure rates were highly variable depending on the customer’s environment and the number of Nichicon capacitors in the customer’s motherboards. Dell extended the warranties on all the affected motherboards.
What are the facts concerning this lawsuit?
The AIT lawsuit does not involve any current Dell products. There is no evidence that all of AIT's computers contained potentially defective Nichicon capacitors. Dell maintains the customer used Dell OptiPlex computers as servers, a use for which they were not designed.
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